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A multi-device solution, exclusively for social care settings, to seamlessly collect, manage and action meaningful feedback to help you meet CQC requirements.
CQC are changing the way they inspect, are you ready?
At CFS, we offer cutting-edge technology solutions designed to revolutionise feedback processes in social care settings. Our innovative platform empowers your organisation to capture, analyse, and act upon valuable insights from service users, their families, and staff.
With the help of CFS actively seeking feedback from all people using, and working, in your service, you can be assured that you are gathering all the feedback needed to help improve the rating of your service.
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With the CQC changing the way they conduct inspections, with a real emphasis on feedback from Service Users, Relatives, Visitors and Staff, do you feel confident that your setting is ready for this?
Mobile App
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Allow your visitors, staff, relatives and even residents to download the App to give you feedback at any time.
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Push notifications remind users to leave feedback once a month when they leave the setting.
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​Ensure that you are always accessible to receive feedback no matter the time.
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​Automatic email sent to you every time there is a submission completed.
Tablet Application
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Provided and displayed on a stand in your social care setting, to gather important feedback at the time of a visit.
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​Easily receive feedback with the professional looking set up displayed for all to see.
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​Ensure that you are always accessible to receive feedback no matter the time.
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​Automatic email sent to you every time there is a submission completed.
Web Management System
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Easily review, manage and monitor all feedback received in one, easy to use, place.
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​Ensure regulatory compliance by displaying that all feedback is being actioned and reviewed.
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​Have oversight of all feedback being submitted across your organisation.
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​Automated emails weekly displaying any overdue feedback to be reviewed, to ensure that you are always compliant.
Become Better, Together.
With CFS, improvement is just around the corner. Find out the information that you need, from the people that matter most, to enhance your social care service.
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Hear It from Our Customers
"Having useable feedback, displayed in a way that makes sense, means that it is much easier for me to act on anything I receive. People can communicate with me much easier about concerns or compliments they may have. It's great!
P H - Nursing Home Manager
