Privacy Policy

INTRODUCTION

Care Feedback Solutions Ltd. (“Care Feedback Solutions,” “CFS”, “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 2018 (“the Act”), the data controller is Care Feedback Solutions Ltd., located at 132 Illett Way, Horsham, West Sussex, RH12 0BL. Our nominated representative for the purpose of the Act and Data Protection Officer is Peter Haysom.

Please note that we are only the data controller for data collected via our website and mobile application. In other areas, we may act as either a data controller or processor depending on the specific purpose. Further details can be found below.

INFORMATION WE MAY COLLECT

We may collect and process the following data about you:

1. Information you provide by filling out forms on our website(s) or mobile application, which may be amended from time to time. This includes any information while registering for our site or completing submissions on the mobile application. This may include:

First Name/Last Name
Job Title
Organisation
Email
Phone Number

2. We may capture information when you report problems on our website or applications.

3. Information you provide to third-party websites that are made publicly available.

4. If you contact us, a record of this correspondence may be kept.

5. Any surveys you respond to may store data submitted for research purposes.

6. Details of transactions you may carry out with us.

7. Details of your visits to our website and use of the mobile application, including but not limited to traffic data, location data, demographic data, weblogs, and any communication data. This may include the use of cookies in accordance with our Cookie Policy.

Information about you may be collected in the following ways:

Directly – when you subscribe, provide information to us on the website, or by using our mobile application.
Indirectly – using website technology and/or use of cookies (outlined in our Cookie Policy).
Through your device – for example, where you have enabled location services for our mobile application.
Through social media.
Through publicly available data sources.

Under the General Data Protection Regulation (GDPR) that came into effect in May 2018, we collect, hold, and process your personal information based on the legal basis of legitimate interest. This legal basis allows us to process your data where we have a genuine and legitimate business reason to do so, and we believe that processing your information is necessary to achieve that purpose.

In this context, our legitimate interest is to provide you with relevant information about Care Feedback Solutions and its associated products and services that may be of benefit to you or your organisation. We have carefully considered and balanced our interests against your rights and expectations as an individual, ensuring that our processing does not infringe on your privacy or cause harm.

Our assessment has confirmed that:

You would reasonably expect us to process your data in this manner given your prior interactions with us or your role within the industry.
The processing of your information is essential for delivering communications that we believe you wish us to process.
We have implemented measures to safeguard your data, limit its use to relevant purposes, and provide you with easy ways to manage or withdraw your consent at any time.

Ultimately, our aim is to maintain a responsible and mutually beneficial relationship by only delivering content that aligns with your preferences and professional interests.

Under this new law, you have the right to object to us holding and processing your personal data. If you wish to contact us to ask that we remove your data, please do so by reaching out to info@carefeedbacksolutions.co.uk. If you prefer to contact us in writing, please use the address below:

Care Feedback Solutions Ltd., 132 Illett Way, Horsham, West Sussex, RH12 0BL

USES MADE OF THE INFORMATION

We may use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your device/browser.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service when you choose to do so.
To notify you about changes to our service.

WHERE WE STORE YOUR PERSONAL DATA

Your information is securely stored in the cloud, hosted by Amazon Web Services. The servers are located in the UK and the Republic of Ireland.

We do not transfer your personal data outside the UK / European Economic Area (EEA). However, in the event we transfer your personal data to a country without an adequacy decision from the UK/EEA, any such transfer will be subject to standard contractual clauses approved by the UK’s Information Commissioner’s Office and/or the European Commission and any other appropriate safeguards which may be applicable to such transfers.

If you would like further information, please contact us using the details below.

GENERAL INFORMATION

The following information is applicable to all our privacy policies:

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Your data may be retained for as long as Care Feedback Solutions deems this information to be necessary for the purpose for which it was acquired, in line with legal regulatory requirements and our internal data retention policy. We shall periodically review data and the purposes for holding such data. If information is deemed to be no longer necessary, it shall be updated, archived, or securely deleted.

We may also use your data to provide you with information about goods and services that may be of interest to you, and we may contact you about these by post, email, or telephone.

Your data may be used for automated decision-making, including profiling, to offer you a tailored experience and provide you with the most relevant information.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any relevant part of our business.

In the event we may sell any business or assets, we may disclose your personal data to the buyer of such business or assets.

If Care Feedback Solutions or substantially all of its assets are acquired by a third party, in which case personal data held about its customers will be one of the transferred assets.

In order to fulfil your preferences, we may need to transfer the personal information you provide to us, with your explicit permission, to third-party entities. The following recipient categories outline where customer information might be shared:

Data Centers: Your data will be securely stored in these facilities to ensure its protection.
External IT Providers: These providers assist us with incident management, disaster recovery, backup services, internal processes, and customer support.
Email Communication Providers: To facilitate email correspondence and manage your marketing preferences effectively.
Survey Platforms: On our behalf, these platforms help create surveys (your data is not shared unless you voluntarily participate and accept their third-party terms).
Software Vendors (Cloud Storage): These vendors collaborate with us to enhance and optimise the services we provide to you.

Please note that all transfers of your personal information will strictly adhere to applicable privacy laws and regulations to safeguard your data privacy and security.

We may also disclose your personal data:

If we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use and other agreements.
To protect the rights, property, or safety of Radar Healthcare, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data. We will inform you (when collecting your data) what we intend to use your data for or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at info@carefeedbacksolutions.co.uk

Under the Data Protection Act, you have the right to:

Access a copy of the information comprised of your personal data.
Object to processing that is likely to cause or is causing damage or distress.
Prevent processing for direct marketing.
Object to decisions being taken by automated means.
Have inaccurate personal data rectified, blocked, or erased.
Withdraw consent at any time.
Lodge a complaint with a supervisory authority.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You may also have a right to claim compensation for damages caused by a breach of this act.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. This data is subject to be provided in a timescale determined by Care Feedback Solutions, depending on the size of the task.

You have the option to manage the data collected through cookies by adjusting the settings of your web browser.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly for updates.

Additionally, the process of reviewing our privacy policy will be conducted annually to ensure its effectiveness and compliance with relevant regulations.

CONTACT

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@carefeedbacksolutions.co.uk

Please refer to our contact us page for information on how to get in touch with us

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